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Have you ever questioned the authenticity of the high customer satisfaction (C-SAT) scores that IT companies proudly display on their websites?

Today, I woke up with a strange yet exhilarating feeling. All the personal development lessons I’ve read, watched in videos, and absorbed at trade shows seemed to rush back to me like a bolt out of the blue. I decided to start my day with a mindset of gratitude and openness to unexpected opportunities.