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Have you ever wondered what would happen if a company decided to tell the unvarnished truth about itself? Inspired by a Seinfeld episode called “Opposite,” where George Costanza decides to do the opposite of his instincts and starts telling the truth, we decided to come clean about the reality of our company.

How fast is your IT help desk response? Let’s explore this through a memorable scene from The Office, where Jim Halpert and Dwight Schrute demonstrate the importance of quick and efficient customer service.